1. Introduction
TechErik Development respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how TechErik's Assisstant ("the Bot", "the Service") processes information when users interact with its Discord-based features.
This policy applies to the Bot and its associated functions. Discord's own processing of personal information is governed separately by Discord's Privacy Policy.
2. Information Processed
Depending on the features used, TechErik's Assisstant may process the following information:
2.1 Discord Information
- Discord User IDs.
- Usernames and display names.
- Discord Server IDs.
- Channel and message IDs.
- Information required to determine access permissions.
2.2 Ticket Information
When a user creates a ticket, the Bot may process:
- Submitted messages and descriptions.
- Order enquiries and project-related information.
- Support requests.
- Relevant Discord identifiers.
- Ticket status and administrative actions.
2.3 Reviews and Feedback
When a user submits feedback, the Bot may process:
- Review text.
- Submitted ratings.
- Associated Discord identifiers.
- Relevant submission information.
2.4 Administrative Information
The Bot may process commands, selected settings and other information necessary to operate authorised administrative functions.
The exact information processed depends on the features used and the Bot's technical configuration.
3. How Information Is Used
Information is processed for purposes including:
- Operating ticket and support systems.
- Responding to customer enquiries.
- Managing order-related communications.
- Displaying and managing reviews.
- Providing administrative functionality.
- Maintaining the security and reliability of the Service.
- Investigating misuse and resolving technical issues.
Personal information must not be used for unrelated purposes without an appropriate lawful basis.
4. Legal Basis for Processing
Where UK data protection law applies, TechErik Development must identify an appropriate lawful basis for each processing activity.
Depending on the circumstances, this may include:
- Legitimate interests: Operating and protecting the Bot, where those interests are not overridden by users' rights.
- Contractual necessity: Processing information necessary for an agreement or requested pre-contractual steps, where applicable.
- Legal obligations: Processing required by applicable law.
- Consent: For processing activities that genuinely rely on freely given, informed consent.
The applicable lawful basis must be determined according to the actual processing activity.
5. Data Storage and Retention
Information may be processed through Discord and any infrastructure used to operate the Bot.
Personal information should only be retained for as long as necessary for the purpose for which it was collected, subject to applicable legal requirements.
The actual storage locations, retention periods and deletion procedures must be documented and maintained by TechErik Development.
Where information is no longer required, it should be securely deleted or anonymised, as appropriate.
6. Data Sharing
Information may be accessible to authorised TechErik Development staff where necessary to handle tickets, reviews or administrative requests.
The Bot may also rely on infrastructure or hosting providers that process information to deliver the Service.
Personal information will not be disclosed to unrelated third parties except where an appropriate legal basis or obligation permits it.
Any actual service providers and international data transfers must be disclosed where required by applicable law.
7. Data Security
TechErik Development aims to protect information through appropriate technical and organisational safeguards, including restricted access to administrative functionality.
However, no online service can guarantee absolute security.
Users should avoid submitting passwords, payment card details or other highly sensitive personal information through tickets or reviews.
8. User Rights
Depending on applicable data protection laws, users may have the right to:
- Request access to their personal information.
- Request correction of inaccurate information.
- Request deletion of personal information.
- Object to certain processing activities.
- Request restriction of processing.
- Request data portability where applicable.
- Withdraw consent where processing is based on consent.
These rights may be subject to applicable legal conditions and exceptions.
9. Data Deletion Requests
Users may submit a request relating to their personal information through TechErik Development's official support channels.
Requests should identify the relevant Discord account or ticket where necessary.
TechErik Development will assess requests and respond in accordance with applicable data protection requirements.
Deleting information maintained by the Bot may not automatically delete information independently stored by Discord or other users.
10. Children's Privacy
The Bot is intended for individuals who meet Discord's applicable minimum age requirements.
TechErik Development does not intend to knowingly collect unnecessary personal information from children.
Where children's information is processed, additional safeguards and legal requirements may apply.
11. Third-Party Services
The Bot operates through Discord and may interact with third-party infrastructure.
Discord's own collection and processing of information are subject to its Privacy Policy:
12. Changes to This Privacy Policy
This Privacy Policy may be updated to reflect changes in functionality, processing activities or applicable law.
The latest version will be published through TechErik Development's official channels.
13. Contact
For questions, privacy enquiries or requests concerning personal information, contact:
TechErik Development
Website: https://techerik.dev/
Privacy Contact: privacy@techerik.dev
Support: support@techerik.dev